Terms and Conditions
Booking Conditions
Booking
To make a booking you must be over 18 years of age and we require a completed booking form enclosed with a non-refundable £90 deposit, (or full payment if travel is within 60 days as stated on the booking form. The person or persons making the booking accepts these booking conditions on behalf of everyone in their party. If we accept your booking, we will issue a confirmation invoice and contract will exist between us from the date we issue the confirmation invoice.
If you had not seen these booking conditions when you made your booking (and you will be taken to have seen and accepted them if you have sent us a signed booking form or filled in the online booking form - indicating that you have done so) and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us within 14 days of receiving these conditions. As long as these documents are returned your booking will be cancelled and your monies will be returned in full. This "cooling off" period does not apply if booking within 60 days. If you book within 60 days of departure you must pay for your holiday in full and you must provide a signed booking form. TASWA Challenge does not compromise on any issues regarding travel health and safety therefore we reserve the right to decline bookings at our discretion if, in our reasonable opinion, the person(s) booking is (are) not suitable to travel with us due to the physical nature of the holiday and would thus require an unreasonable level of supervision or assistance by our staff. Furthermore . you are responsible for ensuring that you are in possession of suitable travel insurance for the entire duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment. If you make your own insurance arrangements you must ensure that there are no exclusion clauses which limit cover for the type of activities included in your TASWA Challenge tour. All necessary documentation regarding the person or persons suitable level of insurance is required as evidence and needs to be disclosed to TASWA Challenge before the commencement of the tour. Any person(s) that fail to disclose these documents to TASWA Challenge will forfeit their place on the trip and no refund shall be given.
Payment
When you receive the confirmation invoice please check the details carefully and inform us immediately if anything is incorrect. Spelling of names etc, is particularly important. Names on travel documents must exactly match those shown in passports - we cannot accept responsibility if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from the information you have disclosed to us. Payment for all monies due, must be paid to us no later than 60 days before the departure of all tours. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit. Any person(s) who makes a payment in full and wishes to cancel 14 days after receipt of payment but no closer than 60 days before departure will be entitled to a full refund less their deposit and 10% of the remaining balance of the tour.
If any person wishes to cancel their tour within 60 days to the departure they will be entitled to a full refund less their deposit and 20% of the remaining balance of the tour.
Grievance Procedure
If you have any complaint during your holiday, you must inform both your group leader and the relevant supplier of the service immediately. If you are not happy with their action in response to your complaint, you should notify our office in Newcastle upon Tyne immediately. All complaints no matter how small nor under what circumstances are taken very seriously and we will endeavour to rectify the situation swiftly and to an agreeable standard. Failure on your part to notify us and our agents does not give us the opportunity to take appropriate action to put things right, and may seriously affect your legal rights. If you feel the problem has still not been dealt with sufficiently you should notify us in writing within 90 days of your scheduled return to the UK, giving us your booking reference and all other relevant information. We will acknowledge your written notification within 7 days and aim to provide a full response within 28 days. It is unlikely that you will have a complaint that cannot be solved amicably between ourselves if this is the case then it may be necessary for an independent third party to provide jurisdiction over the legitimacy of the complaint in question.
Claims against third parties
If any person(S), suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements, we shall at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence.
Changes to your trip
Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our website. If a change occurs you will be advised either at the time of the booking or given as much notice as is possible from our administration in the UK.
Disclaimer
Although all reasonable steps are taken to ensure that the content is accurate and up-to-date, TASWA Challenge will not be held liable for any delays, inaccuracies or omissions it may contain. TASWA Challenge provides this website on an "as is" basis and does not promise that this website or any of its contents will be complete, accurate or up to date at all times. If something is important, please contact our sales team. Accordingly TASWA Challenge does not accept any liability for any error, inaccuracy or omission on the site. To the fullest extent permitted at law, neither TASWA Challenge nor any of its' employees or other representatives will be liable for damages arising out of or in connection with the use of this web site.
Remember this is TASWA Challenge....
The nature of our expeditions will almost certainly mean unexpected and unplanned changes to all of our expeditions. Trips of this kind often require a substantial amount of flexibility from you during the journey. The itineraries outlined in the brochure and on our website must be seen as an indication of our intention, rather than a contractual obligation on our part. Unforeseen local conditions or events may sometimes necessitate changes to the itinerary, accommodation or means of transport so for this reason refunds will not be given for unused services We accept your booking on the understanding that you realise the potential hazards involved in this kind of trip, including injury, illness or loss/damage to personal property, inconvenience and discomfort. We will always do our best to make sure your challenge runs as smoothly as possible but it is important to remember that the nature of the tours we provide our best is all we can do!
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